"Brian Reay" wrote in message
...
On 03/07/2019 12:59, Gareth's was W7 now W10 Downstairs Computer wrote:
On 03/07/2019 12:48, dennis@home wrote:
On 03/07/2019 12:24, Gareth's was W7 now W10 Downstairs Computer wrote:
Been a regular customer of Amaxon for a couple of years
and paying extra for their next day free postage prime service.

But why do the costs of items under prime seem to exceed the
cost when not prime and paying for postage? You can fool
all of the people some of the time?

But I digress.

Needed a replacement controller for a Humax HDR1100S PVR.

Arrives the next day after ordering, today.

But there's no button to look at list of recordings.

So not compatible as advertised. Time to put before trading standards?

So, try to set up item return. But at £17 for the purchase, all
options are going to cost half of that in time and money.
Why couldn't they just pick it up themselves?

Next difficulty - well nigh impossible to find an email address
to complain to Amazon. All menu options keep steering back to
the return item screen which is no good; at least 10 mile round trip
and cost of packaging to resolve.

This is the first and only time I've wanted to send something back
and the frustration of trying to work into their shilly shallying
on the matter is sufficient to lose me as a customer.


Well I usually use their chat service and just ask for what I want/need.
Replaced a faulty vivosmart two weeks ago.
They credited me with the original cost from 18 months ago and an extra
£5 for inconvenience and I ordered a new cheaper one for next day.
I printed a label and dropped it in at the post office and that was it.

Very easy to do you just follow the link that says returns.

Its even easier if it within 30 days as you just click on return item in
your orders.

You should try chat..
just go to the bottom of the page and click help
then click more help.




I used the chat service and went round in circles so finally used the
ring-me-back facility and got an almost incomprehensible Indian voice.
(Aren't they all?) who seemed to be reading from a script that seemed
just like the chat service merry-go-round, so was no help at all.



Whenever I've used the ring back service they've been excellent- the
problem has been solved and often some kind of 'compensation' paid.

Eg: Ordered a Hive unit, on Prime. Didn't arrive. Contacted Amazon,
replacement sent, £10 voucher and 1m Prime extension.

Wifi Access point failed after (about) 2 months. Replace sent out and
prepaid return label for duff one, no fuss at all.



I just knew you wouldn't have had any trouble....tee hee