On 19/05/2019 13:06, Dave Plowman (News) wrote:
In article ,
Steve Walker wrote:
On 19/05/2019 11:28, Dave Plowman (News) wrote:
In article ,
Steve Walker wrote:
But they don't like doing that, because people ring back and ask "why
did you call me" and the central reception don't have Scooby

Hard luck. At least people will know that it was the hospital or
whatever and have an idea who is likely to be calling them. Better
than people missing important calls because they won't anwer withheld
numbers or not knowing who has called and failed to leave a message.

If something is important and they can't get through to you by phone,
they'll try another method?

Which may be too slow - not much help to send a letter if they are
offering to do your operation tomorrow as there has been a cancellation.

If I'm expecting an important call from the hospital, etc, I just switch
off the call blocker. But then they usually phone my mobile. My doctor's
surgery manages to leave a message with the call blocker on.

That's fine for an expected call. It doesn't work for an appointment
months away, that you get a call about to bring it forward due to a
cancellation and they won't leave any message due to "data protection."
The shortest notice we have had was bring an appointment for a scan
forward about a month - as long as we could get to the hospital in two
hours time!

SteveW