On 19/05/2019 11:28, Dave Plowman (News) wrote:
In article ,
Steve Walker wrote:
But they don't like doing that, because people ring back and ask "why
did you call me" and the central reception don't have Scooby

Hard luck. At least people will know that it was the hospital or
whatever and have an idea who is likely to be calling them. Better than
people missing important calls because they won't anwer withheld numbers
or not knowing who has called and failed to leave a message.

If something is important and they can't get through to you by phone,
they'll try another method?

Which may be too slow - not much help to send a letter if they are
offering to do your operation tomorrow as there has been a cancellation.

SteveW