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Old May 16th 19, 07:38 PM posted to uk.d-i-y
Steve Walker[_5_] Steve Walker[_5_] is offline
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First recorded activity by DIYBanter: May 2011
Posts: 2,313
Default Nuisance calls

On 16/05/2019 16:12, Roger Hayter wrote:
Dave Plowman (News) wrote:

In article ,
Steve Walker wrote:
On 16/05/2019 10:51, Dave Plowman (News) wrote:
In article ,
Steve Walker wrote:
Our GP surgery is fine, but the hospitals all withhold their numbers.
Why not send out the switchboard number, so you can recognise who is
calling or whitelist them on your phone?

Likely outgoing only lines. Which they don't want blocked with people
trying to call.

Yes, I understand that, but just stick the central switchboard number on
the outgoing calls - in all likelihood they are going through it anyway.

But could they do it to a group of outgoing lines? I've no real idea of
how these are organised, but may have lots of individual numbers.

(Going back to my Swap Shop days on BBC TV where we kept the outgoing
lines - used to put contributors on air - a state secret ;-)

Other than private household and mobile numbers, there should be no
excuse for not giving a valid number out, even if it is just a central
switchboard or head office.

I had a problem a few years ago where a rogue autodialler kept phoning
my mobile and giving silent calls, but the number was withheld and I had
no idea where it was coming from. My phone provider confirmed that it
was a rogue autodialler from a company, but would not give me any
information to identify them without the police being involved, but the
police didn't want to be involved as "we get loads of nuisance call
cases and we can't spare the manpower."

Which is where Truecall works so well.

All everyone kept saying was to change my number - which I couldn't do
as family, friends, HMRC, the MOT centre, banks, insurance companies,
and most of all, agencies that I get contracts through, all had the
existing number. I would never be able to be sure that I had informed
everyone of the change and would almost certainly lost work because of it.

With Truecall, you'd put all those numbers in its memory - via your mobile
phone list or whatever - and they'd not know you had a call blocker.

Luckily the problem resolved itself after five or six weeks. It would
have been so much easier if "a" number had been attached to the calls,
allowing me to track down the company involved and tell them to stop.


In my limited experience as a user, all large PABXs sold this century
could present the extension number or any other chosen number, by a
simple series of pre-dialling codes, or as a policy unless cancelled.
Informing users how to do this and convincing departments that they
should was were it fell down, in the NHS at least.

Presumably it can be set centrally? If so, simply set it up so some
selected extensions send their direct numbers, others send the number of
their department reception and the rest send the central reception
number. Don't give individuals or departments the ability or the
responsibility to do it themselves.