On Fri, 08 Feb 2019 11:08:51 +0000 (GMT), "Dave Plowman (News)"
wrote:

In article ,
Clive Page wrote:
On 07/02/2019 15:57, newshound wrote:
Web chat not available, reporting ten minutes delay on phone help line.

One of their pages seems to show a spike of reports, another shows "no
problems"

I've never found web chat to be working and have tried several times
over the last few years, so nothing new there.

And only 10 minutes delay on the phone - luxury. It's taken me at least
half-an-hour whenever I have needed to contact them. It's really
annoying that their "status" pages never reflect actual problems, and
that there's no way (that I have discovered) to contact them by email.

Thought the general view was that Plusnet was perfect?

Not perfect (nothing is). However PN are one of the best IMHO. I
particularly like the fact that Bob Pullen of PN reads and posts
regularly on usenet.

I had problems with my BT youview box (Humax). Contacted them via online
chat, and a new free one arrived 4 days later.

Great, but BT comes out consistently poor in ISP reviews.

--
Little Britain leaves. Great Britain stays.