On 07/02/2019 15:57, newshound wrote:
Web chat not available, reporting ten minutes delay on phone help line.

One of their pages seems to show a spike of reports, another shows "no problems"

I've never found web chat to be working and have tried several times over the last few years, so nothing new there.

And only 10 minutes delay on the phone - luxury. It's taken me at least half-an-hour whenever I have needed to contact them. It's really annoying that their "status" pages never reflect actual problems, and that there's no way (that I have discovered) to contact them by email.

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Clive Page