In message , Pamela
writes
I bought a lenovo 10" tablet in November as a present for my adult
daughter. Just prior to Christmas she left it overnight on a wide
window cill. In the morning she found a crack across the glass screen.
It had not been subject to dropping or any other impact. I returned it
to the Argos shop where I had bought it and it was duly sent off for
investigation. Today I received a telephone call to say a replacement
screen was not covered under warranty and replacement would cost £130
(the tablet was £110 new). I refused the repair cost and the tablet
will be returned to me. However it seems to me unreasonable to have a
crack develop in such circumstances. I would expect stresses in the
unit during manufacture to have a bearing on this failure. Google led
me to an almost identical case with Argos refusing to accept
responsibility. To help me to assess the true scale of the problem I'm
curious if any members of this group have come across the same
situation?

I have heard of this happening to Lenovo smartphone screens (such as
the Moto G5) but had assumed there was some minor impact that had been
overlooked. Perhaps not.

For example:

https://forums.lenovo.com/t5/Moto-G5...screen-cracked
-without-drop-or-damage/td-p/3751411

My experience with Lenovo might be slightly relevant. My Medion phone,
bought through Aldi, was actually a Lenovo. Lenovo own Medion.
The screen went faulty - not cracked, but didn't respond correctly. In
the original documentation, there were instructions about what to do if
there was a fault in the guarantee period. I rang or emailed (can't
remember) and found myself in direct contact with Lenovo in Germany.
I sent the phone off, it was repaired and came back. Screen fine,
plugged in the charger and nothing, so off it went again, was repaired
and was then fine. They just needed proof of purchase.

This December, I got an email from Lenovo saying there was a recall on
the phone battery and offering a replacement phone, "equivalent or
better".

I returned the phone and yesterday the replacement arrived. It looks
like a much more upmarket phone, but is running Android 5 rather than 6.
I am still deciding what to do.

In every case, Lenovo paid for carriage both ways.

If you have the documentation, in this case it might be worth trying to
bypass Argos.
--
Bill

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