Home Depot is so liberal in their return policy I think its going to put
them out of business.
Last year, I purchased a garden pump from them, when I got home and opened
the box, it contained an old , used pump. Obviously someone purchased the
pump and returned the box with their old pump in the box. Lazy return
cashier did not bother checking the contents of the box.

Another story. I was ready to purchase a masonry drill bit. Took it to one
of their new self serve checkout stations. When I tried to scan the item,
it would not scan. Clerk came over and noted that the drill bit was not
from the Home Depot, it had a True Value price tag. Once again lazy return
cashier did not bother to check what was returned. I can't believe a
company run by one of
Jack Welsh's Six Sigma disciples at GE, can not force manage out the large
percentage of baboons that work at Home Depot. I do get the sense things
are improving there as of late. Service seems to be much better and
knowledgeable, like it was when they first came to town.

BTW
My wife just recently returned a pair of toodler shoes to Sears after one
year.

"L Beck" wrote in message
...
I knew there was a reason I was glad Home Depot came to town.

One year ago we purchased all the supplies that we would need to do a
complete bathroom remodel - paint for cabinets and walls, tub & surround
painting kit (Epoxy), Hardibacker board, tile, mortar, grout, and all the
tools necessary (paint equipment and tiling gear). We've been putzing
with
this off and on at our liesure ever since. The tub turned out great (ps -
it is extremely important to follow ALL of the preparation instructions on
this), replace the sink with a white one (everything was yellow before),
sanded and repainted the cabinets, faux painted the walls (sponging
technique), and then finally, last month, started on the floor. It didn't
go well. Pulled up the toilet and found a disintegrated flange and water
damaged particle-board underflooring (under the vinyl flooring that was
there before). Had to pull up that top layer of flooring and repair the
plumbing, but finally got back to where we could cut and fit the
backerboard. No problem there.

Now, exactly one year after buying that tile, we discover that one box is
a
different tile completely. Call Home Depot and talked to some very
cooperative people. Unfortunately, they cannot get any more of the tile
that would match the 3 boxes we would prefer, but the odd box isn't that
far
off from what we thought we'd purchased. Anyway, they have plenty of that
pattern, so they are going to take back the three boxes and exchange them
for three to match the other box.

Folks, it's been a year. Their posted return policy says 90 days. They
didn't even blink. Just said bring it back and get tile that all matches.

Needless to say we're some pretty satisfied customers right now. We'll do
business with them again.