On 7/30/2018 9:46 AM, DerbyDad03 wrote:
On Monday, July 30, 2018 at 10:02:54 AM UTC-4, Unquestionably Confused wrote:
On 7/30/2018 6:00 AM, DerbyDad03 wrote:
On Monday, July 30, 2018 at 2:19:34 AM UTC-4, Puckdropper wrote:
DerbyDad03 wrote in
:

O

[SNIP]

"Will they? What am I 'returning'?"

"Just show them your receipt."

"Why would they give me my money back? I have no product to return."

"Oh...yeah. OK, I'll walk over with you."

So I stand in the Return line fuming and wait for 2 people who
actually had product to return get their money back. It's not like I
could leave and "return" them later cuz I had nothing to return.

OK, over to Lowe's. The only things that made Lowe's better is that
1 - I could actually look at the product before paying for it and 2 -
They had fewer POS LT to sort through before I walked out.

Out in the parking lot I called the next closest HD. I told them I
needed 6 LT and I wanted to see them before I paid for them. "No
problem. They are outside in Lawn & Garden, Aisle 5." Next I asked
him if he knew if they had 6 ("That's all, just 6.") "We have over
200. I just brought down a new stack." Hallelujah!

2 hours wasted. Did I finish the floor? No. I've got about 2 hours of
work left. Gee, what a coincidence.

Now I get to get all sweaty and dirty (again) after I come home from
work tomorrow.


Menards gives you a yard ticket and receipt. When you enter and exit,
you show the guard your yard ticket and receipt, which he scans to create
a record. If you decide to return the items without picking them up yet,
you can tell the nice and sometimes quite pretty lady at the returns desk
that and it's not a problem.

If HD isn't doing that, they'll hopefully figure it out soon.

Puckdropper
--

Maybe they'll start figuring it out after I send my email to their customer service dept today.

My biggest issue is the inability to actually look at you want to buy before you buy it,
especially when it comes to lumber and especially at home centers where everyone
knows that you have to factor "sort time" into your shopping schedule because of the
low quality. I don't mind yard tickets at real lumber yards where I'm more confident that I'll
find decent boards, but home centers are notorious for having so much crap.

Regardless of whether customers can "return" the item now or later, they shouldn't have to
wait in line twice, once to pay and then again if the product on the shelf sucks. Obviously
the root cause is the low quality product but they just make it worse with their "pay first"
process. If I was a conspiracy theorist, I might think they hope that people will settle for
the crap since they have already paid.

When you get the Menard's yard ticket, are you trapped in your vehicle while everyone in
front of you sorts through whichever pile of crap they are picking from?


In addition to what Puckdropper says about Menard's, you can do your
"shopping" for the wood before you even check out. Say you want cedar
boards. Just go out to the shed and check out their stock. If you see
sufficient (quality and quantity) for your needs, make the purchase and
pull around back. Only worry is if there is a run on those boards and
they clean them out in 5 minutes.

That was difference at HD. When the L&G pointed towards the yard where
the LT were, I started walking that direction. He said "You can't go out
there on foot. Store policy. You need to pay and then drive in."

I've never run into a problem with picking lumber at Menard's. They
either have it or they don't.

It's not always a matter of having it or not. Both HD and Lowe's *had*
sufficient quantities, assuming I was going for this layout:

https://i.imgur.com/u1565c2.jpg

What I meant was they either had what I wanted (quantity AND QUALITY) or
they didn't. A number of times they have had quantity but not quality
and so I'd wait for the next shipment. Difference being that I got what
I wanted or I didn't and I knew it before I opened my wallet.


I've heard, but yet to try this, but if
you order up a quantity for decking for them to deliver, just order well
over what you need. When delivered, cull the crap boards and set aside
for return. No problem (allegedly).

Does return include free pick-up?

That I don't know, but I seriously doubt it. Project I'm considering is
some decking in 10' lengths. Total quantity will be such that I don't
want to screw around picking them up myself. Any necessary returns will
be accomplished with either a van or friend's pick up.