In message , at 10:02:24 on Mon, 23 Jul
2018, Brian Gaff remarked:

Its fragmentation of the railways that is the cause of problems with
disabled use of them.

In the case of East Coast, the problem is the old trains they inherited
(built in the 70's/80's). The new fleet is in the wings.

One of the main reasons they are being withdrawn is the lack of
provision for wheelchair users.

Non standard procedures

I'd expect most train companies to have very similar mobility scooter
rules.

and trains and the lack of communication across companies.

In both of the cases this lady was involved in, just one company was
implicated.
--
Roland Perry