On 7/17/2018 10:31 AM, Bobby Axelrod wrote:


They did and when the guy arrived, he took a quick look at the easy-out,
easy-in location and solemnly informed me that it was an especially
difficult- and possibly dangerous- installation which would cost $1500
and change just for the labor. The heater, new expansion tank, gas
valve/fitting lines, and new pressure relief valve were all extra.

He was quite surprised when I thanked him for his time and sent him on
his way. He said there was a $75 charge for coming out for the estimate
since I didn't hire him, I told him that's fine but I was a work-at-home
self-employed professional and would charge him $100 for my wasted time
spent talking to him about his absurd bid. He got in his van and left
hurridly- clipping one of my wife's rose bushes at the end of the driveway.

I picked up the heater from HD myself and hired a local plumber at his
hourly rater to install it. It took him just under two hours- including
testing, clean-up and agreeing to haul away the old one for much less
than my trash collection company charges for special pickups of
appliances and such.

Never had any dealings with Lowe's contractors but had a few problems
with their appliance delivery folks- company employees, not subs.


Yet you continue to buy from big box stores. There are similar stories
all the time. There are local appliance stores that offer better
service for about the same price and no heartache. Shop around.