On 13/05/2018 14:03, Robin wrote:
On 13/05/2018 13:15, Martin wrote:
On Sun, 13 May 2018 02:20:17 +0100, Graham.
wrote:


I bought this indoor fountain from a large and otherwise reputable
garden centre.

The first thing I noticed that it was broken, a leaf had broken off
the stem, so I will need to return it, then I noticed the electrical
parts and decided no way do I want a replacement.

https://www.flickr.com/gp/g3zvt/0y244f

As you can see the little submersible pump is mains powered, the flex
goes straight in the water!

Other things worthy of note, the earth pin is shrouded, OK there is no
connection to it but it's a sure sign that any compliance markings are
fake.

The so called BS 1363 fuse is probably fake and has no arc quenching
sand, it weighs a gram less than genuine ones. It's also 13A, I would
have expected 3A in such an item

The cable is probably copper, it's not attracted to a magnet it has
2X0.75mm^2 embossed on it, but who know without an autopsy.


No doubt I will get my money back, but I want to make it clear to the
garden centre that this is a serious trading standards issue and they
need to take their remaining stock off the shelves.

I just want to check that what I say to them is completely factual, in
particular what would be the IP rating of a genuine mains submersible
pump, if indeed such a thing exists.

Report it to trading standards


Trading standards teams generally expect consumer complaints to be
channelled through Citizens Advice: in E&W

https://www.citizensadvice.org.uk/co...onsumer-issue/


Scotland and NI have their own equivalents.


What about these people?

http://www.doesitcomply.co.uk/



--
Adam