On 13/05/2018 22:10, Max Demian wrote:
On 13/05/2018 14:34, Robin wrote:
On 13/05/2018 14:13, wrote:
On Sunday, 13 May 2018 14:03:10 UTC+1, RobinÂ* wrote:
Trading standards teams generally expect consumer complaints to be
channelled through Citizens Advice: in E&W
https://www.citizensadvice.org.uk/co...onsumer-issue/


If you're reporting a breach of a particular safety regulation for
enforcement action that's not "help about a consumer issue". The OP
already knows more about the safety regulations than any CAB advisor :-)



National Trading Standards have consistently told people:

"If you believe that any online or face-to-face seller is selling
potentially dangerous goods, or something youve bought has made you
suspicious, report it to Citizens Advice Consumer Helpline on 03454 04
05 06."

http://www.nationaltradingstandards....safety-checks/


AIUI that's to filter reports and avoid TS staff spending time on
calls/correspondence.Â* But yes, if the OP knows eg *which* Trading
Standards team will deal with the firm, and that they don't already
have enforcement action in progress against them...

IOW they don't care if Citizens Advice waste their time as they are a
charity.

Citizens Advice gets money from government to provide a public service
and is accountable to government for what it delivers*; TS teams can
stick to their knitting rather than having staff available all the time
to deal with phone calls complaining about - say - the fact furniture
from Ikea comes flat packed; and citizens get a more efficient service
with a single point of contact.

* I'm out of date but a few years ago it had around three quarters of
its funds from the Department for Business, Innovation & Skills.

--
Robin
reply-to address is (intended to be) valid