Dave Plowman (News) wrote:
In article
,
Tim+ wrote:
Dave Plowman (News) wrote:
Got an email from them saying they'd tried to deliver and I was out.
Fairy nuff.

It took you to their site where you need Microsoft Office to download
the appropriate form to either have it re-delivered or for you to
arrange to collect it.

Not Open Office or Libra Office - only Microsoft Office.

Weird. I‘ve always found that DPD are virtually falling over themselves
to offer you as many ways of rescheduling a deliver as possible (short
of semaphore and carrier pigeon).

SMS, email, web portal, phone etc.

Would I be right in thinking you didn‘t leave a mobile number with
whoever you ordered from? Not sure why that should affect web based
solutions but I always get heaps of texts and emails with helpful links
to reschedule.

I think it's some stuff I ordered from Ebay which said UK based but is
actually coming from China. Given it was ordered up before Xmas. So all
they likely have is my email address.

You still seem to think its genuine. Sending out links to office documents
is NOT DPDs method of operation.



All I did was click on the link they provided in their email. This is what
they sent:-

*********

Your order was due for delivery on March 05, 2018 On the morning of
March 05, 2018 we attempted to deliver your parcel. Unfortunately we were
unable to complete the delivery as no one was available to sign for your
parcel. Please ensure that someone is available to sign for your delivery
Your parcel is now safely at our depot. You can choose to pick up your
parcel at your local depot or rearrange delivery.If choose the redelivery
option of your item and you'll be out, it's not a problem: you have a
range of 'in-flight' options such as changing your delivery date,
collecting from your nearest DPD Pickup Shop, asking us to deliver to your
preferred neighbour or arranging to have your order delivered to a safe
place at your address. Just click below to choose: Find My Parcel
Thank you for choosing DPD.

********

No mention of a consignment number,

Suspicious.

and clicking on the link got to a page
where the only option was to download a form to arrange for re-delivery or
collection in person.

Very suspicious.

Which has no functionality if opened with Open
Office - and says you have to use Microsoft Office, which I don't have.

Exceedingly suspicious.


Definitely my favourite delivery company by a long chalk.

I've no experience of them. But most post a card giving details of how to
collect or whatever, if you're out. And most also send you an email giving
a window when it will be delivered. Before attempting it.

Thats how DPD work with the addition of regular SMS messages confirming
delivery time and rescheduling options.

Tim

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