Yes a lot of these devices have been in the news again recently for
discriminating against blind users. the last time this happened on the
earlier keypad devices they Were forced to bring out talking keypads.
sounds like we are doing it all again for card readers now. lessons will not
be learned of course.
And people wonder why we don't want to use online banking.
Recently a minor change on the halifax web site, completely invisible to
the sighted completely ruined access by the blind to their accounts.
Brian

--
----- -
This newsgroup posting comes to you directly from...
The Sofa of Brian Gaff...

Blind user, so no pictures please!
"Harry Bloomfield" wrote in message
news
Yesterday evening, I decided to make a transfer from my NatWest account,
to a TSB account, via online banking. A transfer I have never made
before, so it involved setting up a 'new recipient'. I filled in all the
details on the popup panel which appeared, but there was no visible 'next'
or 'accept' button on the panel. It might have been below the screen, but
there was no way to scroll down.

That left me stumped, so I rang their phone banking number. Indian guy
answers who was very difficult to understand, but I explained what I was
trying to do and the place where I was getting stuck. He wittered on about
it couldn't be done, without a home card reader gadget. I then asked if he
could implement the cash transfer for me, first he said no, not unless I
had the reader, then seemed to change his mind.

He managed it by sending a four digit code to my phone, me then reading
the digits back to him.

All very confusing, but it worked in the end. Has anyone heard of
NatWest's card readers? Why could I not progress with the online banking,
entering a new recipient?