On Tuesday, February 27, 2018 at 1:23:25 PM UTC, tim... wrote:
"Dave Plowman (News)" wrote in message

I then spent that long on the phone to the supply company arguing about
whose responsibility it is to get the box repaired so that water doesn't get
in again

Still not resolved that

B*stards!

tim

They installed the box outside with holes in the top that let in water and no drain holes. Their negligence, their responsibility. Perhaps they'll argue that rain and freezing weather could not have been anticipated in this country.

Some years ago, after the first cold snap in a decade, all the condensing boilers with external condensate drains stopped working when the drain pipes froze. British Gas were charging for the remedial work to insulate and trace-heat the drains on boilers they'd installed. ISTR that water has usually turned into a solid at 0 degC for quite a long time.

B'stards, as you say.