On Thu, 15 Feb 2018 11:17:20 +0000, Peter Parry wrote:

On Wed, 14 Feb 2018 22:15:15 +0000, Robert Hill
wrote:


I have decided that the next step is a letter before action to B&Q HQ.

You are supposed to use this after you have written to the supplier
setting out your complaint and after allowing them time to resolve the
disagreement, not as a first resort.




I have written to B&Q with a letter entitled Letter before Action.

In that letter I have documented what has happened - and given them a certain
time to tell me how they wish to resolve the matter. If I have had not had a
satisfactory explanation of their plan before a certain date (ie a plan - not
the completed replacement) , I have said that I will commence a court action

What is legally wrong with that please?