On Wed, 14 Feb 2018 22:15:15 +0000, Robert Hill
wrote:


I have decided that the next step is a letter before action to B&Q HQ.

From Citizens Advice

"Going to court is the last resort. The court will expect you to find
another way of reaching an agreement before taking your claim to
court. Otherwise, the court might decide that you will not get your
costs back or that you should pay the other party’s costs, even if you
win the case."