On Wed, 14 Feb 2018 16:38:28 +0000, Andrew
wrote:


Did the OP make the mistake of replacing the original rad
with a towel 'radiator' ?.

B&Q "designed" the new bathroom and all accessories in it: so I am not aware
that *I* made any mistake (apart from buying from B&Q in the first place)

As far as I am concerned - the "design", checks that all items were suitable
and provision of all items and the installation was the responsibility of B&Q.
There were no special instructions on how to look after the radiator.

I have looked at the manufacturers website and I cannot see any telephone,
address or email address. All contact seems to be carried out by filling in
forms. They say that they are a wholesale manufacturer.

(As an aside: do web-sites have to have contact details? People should not
have to complete a form)

I am not going to deal with them directly: as far as I am concerned it is a B&Q
problem.

I have decided that the next step is a letter before action to B&Q HQ.

Thanks for various comments.