Who are their underwriters for this scheme?
Also, I guess that they should contact the company and both agree who to
send to view the problem and suggest a solution to you.
Brian

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This newsgroup posting comes to you directly from...
The Sofa of Brian Gaff...

Blind user, so no pictures please!
"Robert Hill" wrote in message
...
In May 2014 I had a totally new bathroom refit - bought from and totally
fitted by B&Q.
A ladder radiator has started going rusty under the rungs - quite bad in
places. I don't know why - there has been no sign of radiator leaking:
the
central heating system has not visibly been losing water or pressure.
I have contacted B&Q and they have told me I need to contact the
manufacturer
of the radiator to see what they propose. On the B&Q web site it says the
radiator is guaranteed for 5 years.
On the t&c of my contract with B&Q - it says "These conditions do not
affect
your statutory rights."

Suggestions on how to proceed please,