On 14/02/2018 11:11, Peter Parry wrote:
On Wed, 14 Feb 2018 09:26:50 +0000, Robert Hill
wrote:

In May 2014 I had a totally new bathroom refit - bought from and totally
fitted by B&Q.
A ladder radiator has started going rusty under the rungs - quite bad in
places. I don't know why - there has been no sign of radiator leaking: the
central heating system has not visibly been losing water or pressure.
I have contacted B&Q and they have told me I need to contact the manufacturer
of the radiator to see what they propose. On the B&Q web site it says the
radiator is guaranteed for 5 years.
On the t&c of my contract with B&Q - it says "These conditions do not affect
your statutory rights."

Suggestions on how to proceed please,

I assume the warranty of 5 years was issued by the radiator
manufacturer not the supplier? If so you have legal rights against
both the seller and the manufacturers guarantee. The Sale and Supply
of Goods to Consumer Regulations 2002 applies to guarantees and makes

The most likely cause of corrosion under the rungs will be a
combination of condensation on the radiator
Its a towel rail. It should be designed to take wet towels, that's what
its for.

Your contract is with B&Q, ok try the manufacturer route but don't be
fobbed off by B&Q that took your money and offered 5 years warranty.

Mike