On 2/8/2018 2:45 PM, Bill wrote:
On Thu, 8 Feb 2018 11:52:12 -0700, Bob La Londe wrote:

Man its hard to walk from them when I get things I use all the time like
way oil cheaper than anywhere else, but sometimes they do things that
bug the crap out of me. I have a cash account with them. If I have the
money I buy what I want. If I don't then I just get what I need right
now. Works great. I run my whole business that way. The only thing that
can ever get behind is the credit cards, and I can budget them if I have
to. It also makes my book keeping dead simple. Except for a few
reports I could do all my books once a year at tax time.

The problem is I keep getting these invoices and calls from MSC saying I
owe them money. They say they didn't charge me for everything on an
order so of course the new invoice or packing slip (who pays from a
packing slip) amount doesn't match any of my orders. So I have to track
it down, find the real correct order, then track down my CC statement
for that period and cross check them. I suppose I could just "trust"
them, but I don't. Ever since I had a card compromised minutes after
making a purchase from them with it I just don't. So I have to track it
down and spend my time checking out their mistake instead of doing my
job. Making parts.

WAH! Boo! Hoo! You might say.... well maybe I'd agree if it wasn't me,
but earlier this week they called me about one of their mistakes from a
year ago. I never heard a word about it until earlier this week when
they called. What a pain in the ass.

So I keep looking for alternatives. I never had issues like this with
Enco. In fact I never did much business with MSC until they assimilated
Enco.


If these billing "mistakes" are costing you more than they save you;
then it sounds like you could be better off taking your business
elsewhere - at least until they can fix the problems at their end.



Its hard to quantify. What it costs me is time. I know what I was
worth as a technician when I ran my contracting company, but its hard to
quantify my time as a small specialty machine shop operator. I know
what my machine time is worth, but my personal time is hard to nail
down. Its not costing me any money. In fact every time it was legit.
I owed it, but as a one man shop I do begrudge having my time wasted to
check it out. I waste enough time all on my own.