On 17/01/2018 19:47, Adrian Caspersz wrote:
Got an elderly friend who categorically does not wish to have a smart
meter fitted. EDF have apparently sent letters and are getting rather
stroppy.

Can't be enforced, can it? Anyone else in a similar situation?

No, they are optional.

I suggest you advise your friend to tell EDF to note on the account that
(a) a smart meter is not wanted and (b) any further contact from them
about fitting one in the next 12 months[1] will result in a complaint to
ofgem.

[1] best to give a reasonable time limit as there is the downside that
smart meters may be needed for better tariffs i.d.c.

--
Robin
reply-to address is (intended to be) valid