RJH wrote:
On 17/12/2017 12:10, Dave Plowman (News) wrote:
In article ,
RJH wrote:
There is no question of this old one ever being used again. Data
recovery from it is the only important bit. I assume the owner had
looked on their cloud or whatever if they have one. (As I said, Apple
is totally foreign to me. Everyone who has one raves about it - but
doesn't seem to know much about how they work. ;-))


It's not that complicated - iCloud is just online storage that comes
'free' when a new user creates an account. Creating an account is part
of initialising a new device - you can get round it, but I'd imagine not
many do. And backing up tends to happen automatically by default.

My relation is a long term Apple user - as is her partner. I'd assume they
knows this.

If the one you're using is broken beyond repair (and I'd take it to an
Apple shop before binning it),

That has already been tried. More than one, too.

I think the first thing to do would be
for them to buy their new iPad and log on, using the credentials they
used on the dead iPad. I think there'd be a pretty good chance it'd be
restored from the online backup.

It would seem not in this case.

Well unless they have disabled cloud backup it really ought to work with a
new IPad. Have they or havent they tried?

I think you need to get a bit of clarification about what theyve done.
Generally, all thats needed with a new iPad is to log in with you account
details and then all the stuff on iCloud is available again along with
reinstallation of all apps etc. It shouldnt matter that the old iPad is
dead, everything of importance should be backed up.

Tim

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