On Thursday, 14 December 2017 01:11:29 UTC, Dave Plowman (News) wrote:
In article ,
Steve Walker wrote:
The insurance company (Direct Line) said that as it was two separate
events, there would be two excesses to pay (2 x Ł50). They also put me
in touch with a company that specialised in out of production stock and
actually managed to get me a replacement washbasin and toilet bowl.

I said I would fit it myself rather than them paying for someone to come
out and they said that they could only pay me minimum wage for the job!
I told them that I wasn't interested in being paid and not to bother
with it.

They then paid for the items to be delivered, but never charged me
either excess - I presume it would have cost them at least that much to
do the paperwork and send someone to do it, but even so, a good result.

Never understood insurance companies. A skip lorry hit my car. Only a tap
really, with damage restricted to a rear door. Which still opened and
closed OK and window etc still fine. Just a dent. The loss adjuster
decided the door had to be replaced with a new one. On a 12 year old car -
but in very good nick. And the total cost of doing that exceeded the
value. A good used door - in the correct colour - could be bought for
about Ł70 - not the Ł700 plus of the repair.

If an insurance company ever starts being sensible they'd capture much of the market. It's normal for garages to charge much higher prices to insurers.. ISTR there was one that had its own car repair centres.


NT