On Monday, December 11, 2017 at 9:05:40 PM UTC-6, Gramps' shop wrote:
We had 650 sf of hardwood flooring installed last summer. The salesman assured us it would stand up to our two dogs. It didnt. The scratches are awful.

We are considering having the floor sanded and refinished. Is there a topcoat that will be more scratch resistant? What about epoxy?


You never said how large your dogs are. Two little toy dogs is quite different than a couple of 20 pounders.

Regardless, if you can get the salesman to admit in front of his manager (probably the above mentioned tactic of banging your pecker on the table for all to see wouldn't be good place to start) that you spoke to him specifically about your dogs, you might have a chance to negotiate something. If not, you are probably stuck with a refinish of some sort. Since this type of work is in my purview, I can tell you none of my subs will warrant a refinish on anything other than peeling, fisheyes, or anything that might be associated with their efforts including the application of the product.

I would certainly follow up and try to snare the salesman. I read the warranty of that product and it specifically excludes pet damage. QUOTE for their exclusions to the warranty:

Reduction in gloss, scratches or indention due to sand, pebbles or other abrasives, pets, insects, construction traffic, or failure to maintain the floor as required (see Care and Maintenance Guidelines). END QUOTE

Pretty comprehensive, and that's only part of it.

Good luck! No one likes to get screwed, so I hope you come out on this.

Robert