On 06/12/2017 20:18, JoeJoe wrote:
We have a 4 year old Samsung washing machine (Eco Bubble Quiet Drive
WF0804W8E I think it is called). It has been used every couple of days
or so since new without any problem.
When we came back from a 2 week holiday away in October I noticed quite
a bad mouldy smell coming from its direction. I removed the dispenser
tray and found that behind its housing was mouldy and black. I cleaned
the area as best as I could and then ran the machine on max temperature
on empty. I also cleaner the filter.
Unfortunately the smell is still there and it seems to come from inside
the hole into which the detergent and conditioner are fed into the
machine. I hope that makes sense, but I put a couple of photos here just
in case:
http://tinypic.com/r/10gwoit/9
http://tinypic.com/r/ilhhyo/9

(note that the black marks in the photos have been thoroughly scraped
and would simply not go away).

Any idea what do do to resolve this?

I think that it came with 5 year warranty, so I can try that, but am
hoping that it is something simple€¦


That kind of mould is common in areas which are damp.

You could try cleaning off what you can (which you may have done
already) then spray with one of the products sold to kill mould in
bathrooms etc. Be generous, leave to 'soak'. Repeat and run the machine
empty on a hot wash.

Also, check the drain hose - they can get clogged with a 'slurry'*,
especially if you use fluid rather than poweder. Ditto the actual drain
arrangement- where the hose goes to the waste pipe.

Leave the detergent door open after use and the main (drum) door until
things dry off.

I doubt your problem will be covered by the warranty.

*the slurry is formed from body oil, excess detergent, and chalk- it is
worse in hard water areas.

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