On Wednesday, 22 November 2017 18:35:18 UTC, T i m wrote:
On Wed, 22 Nov 2017 09:08:47 -0800 (PST), whisky-dave
wrote:
snip
Well we wouldn't have contacted sales as they'd just say send it back irrespective of the problem whether there was one or not.
Are you intent on being difficult on everything, even when people are
trying to help you?
Telling me to send the items back
I told you to do no such thing. I suggested they may be faulty and you
might raise the issue with the supplier and / or the manufacturer.
Which is what I have done after being able to check all 5 of teh 5 we were given.
when I don't believe anything is worng
What you *believe* is irrelevant
No it isn't, if I believe something is dangerous I need to take it out of action so thinking is important.
(especially considering how many
people have put so much effort into trying to *help* you / understand)
and you were the one raising the whole issue here in the first place
etc, *especially* why it was cutting from 1600 to 700, not zero watts.
Yes take a look at the original subject line.
isn;t helpful
I think it's all over the top helpful and I suggest 'most people'
would agree.
you me you.
So answer the original Q
and then we'd have to close the lab resulting in delayed corses and a back log.
Irrelevant. That's possibly like leaving the same insulation tiles on
other buildings like Grenfell because it will make them colder.
Nothing like that at all.
I have also delt with CPC before, when I asked them why their extractor fans at about ~£28 were so much cheaper than the farnell versions about ~£42 or so.
That's a sales, not a safety issue.
They said it was because CPC didn't supply any technical details or any help.
shrug See how much help they 'don't give' if you suggest there could
be a safety issue and therefore a potential threat to life.
which I can only do after I have checked them all.
I asked them a question without buying the product in question myself
and they replied pretty quickly and willing to take it further?
I sent my email this morning as I have now checked them.
Tested all 5 heaters and they apparently all have exactly the same 'problem' or 'fault' which to me seems unlikely.
There you go again with you blinkers and denial.
It's not denial I'm the one testing these things out, who else has done this.
"When you have eliminated the impossible, whatever remains, however
improbable, must be the truth".
Yes sherlock.
But I hadn't eliminated the impossible.
I would contact tech support using their on-line form.
And I emailed them using the link for tech support and not expecting
any thanks (luckily).
what link ?
http://cpc.farnell.com/contact-us
there is NO tech suport email link.
What? Are you blind or just trolling?
"Technical Support
Email: "
*That* is the link given for emailing tech support, that's why I used
it! Maybe it confuses you that it isn't
?
Well I used
as that's what the link I clicked on went to rather than sales.
http://cpc.farnell.com/contact-us
Technical Support
Online Query Form: Log a Technical Query
Email:
Telephone: 03447 880088
Fax: NA
Opening Times: 08:00-19:00, Monday - Friday. 09:00-17:00, Saturday
for some strange reason yuo say yuo used the email address for sales where as I clicked on the link Log a Technical Query, which is what I have.
I want to know what consumption a 2KW heater should consume, as indicated by the subject line from teh very first post.
"Our technical team have advised that they believed this to be faulty"
Yes believe....
Of course, they haven't had them beck to test them themselves have
they?
Well they have 346 in stock.
OK.
No sign of them withdrawing them as yet.
I'm guessing they haven't had your order number to check that the
person asking for the technical advice has actually bought such from
them etc yet?
quite likely as another form you have to type in yuor account number which I dontl have or rathe rthey weren;t ordered via 'my' account, which is why I was looking for an alternative option other than sales who rarely now technical details but are good at stock levels and pricing and teh like, perhaps this is why they have differnt email addresses
The bigger issue is if we are talking a one off or the whole batch
here.
Yes I know, but at least one of them has been passed by our electrical tester bloke so it must be safe to use.
Are you just trolling again?
No stating the facts.
Yes, you are stating 'facts' that are irrelevant to the point.
They seem to be safe to use in the teaching lab as they are, so I'm not worried from a H&S POV.
A std
PAT wouldn't test for a (potential) design fault. (I nearly added
'would it' to the end of that but how would you know)?
If the desgn fault that was a saftly issue the PAT test would show it up.
And another thing the PAT test shows is that this heater was tested in fed 2017 this lable is stuck over the previous label so we've had this since at least feb 2016 and as that one is faulty and teh new ones are faulty this indicates that every heater sold since feb 2016 is faulty and no one else has noticed or reported it.
What sort of 'tests' do you think they
would do that could go any way to justifying your poor understanding
of the entire situation?
The test they legally have to do in order for a product to be considered safe.
Quite. And that test took ~2 hours did it (the time it takes for the
rad to overheat)? They monitored the current for over two hours?
Not sure who they are I would expect this to be done with the prototype.
Just tested the 3rd heater with the same 'problem' or is it a 'feature'.
Ok, so, like I suggested right at the beginning, this could well be a
batch problem.
and it might well not be, but a design feature.
Yes, it *might* not be but we don't know yet do we (other than my
opinion and Tech support at CPC etc)?
And NOW I do have just recieved two emails.
I sent mine at 10:07 this morning.
At 11:14 this morning :-
------------------------------------------
David
This is not how the radiator should work, please contact sales to arrange there return.
Regards
CPC Technical
------------------------------------------
As I was busy switching them off and finding their packaging....
at 11:29 this morning :-
------------------------
David
Unfortunately there was confusion over our initial response, the drop in power drain is due to an internal thermostat designed to lower the temperature to ensure the radiator does not overheat.
We are sorry for any inconvenience caused.
Regards
CPC Technical
-------------------------
________________________________________________
So for me this is now closed and I can re-install the heaters.
Do you have any reason to think it is a batch fault ?
Yes (and I'm not going to explain it yet again).
I'll contact customer services as indicated on the site
As I did you mean?
No you went through sales.
Yes, because that *IS* the (email) path for a 'Technical question'.
Support:
Suggest Feedback / Report A Problem,
Return A Product
Telephone:
03447 11 11 55
after I;'ve tested the 5 x 2KW ones maybe I'll check the smaller 1..6KW too
Ok. So you have two different sizes of heater (as you were going on
about the 2kW only being 1.6kW and you didn't know why).
3 or 4 actually.
Ok.
I did know why they are only 1.6KW.
Not at the beginning you didn't or presumably you wouldn't have asked
here?
Well I wasn't asking why they were 1.6KW but why they were 700W.
"So how much power does an oil filled radiator actually use.
But what really surprised me was the power consumption of a radiator
when it was full on, anyone care to guess what it was."
Support:
Suggest Feedback / Report A Problem,
Return A Product
Telephone:
03447 11 11 55
You don't think there is a problem so why are you reporting one?
you're the one that there's a problem.
Eh?
As I suggested from the evidence of haing a heater that exibited this fault for 2 years so this 'fault'; had been in all these heaters sold over the last 2 years unlikely.
I don't think there is.
But we have already seen just how little you actually understand about
any of this by the amount of time people who do know have spent
correcting and re-explaining it all to you.
But they've all been wrong.
Why is it that you continually insist that you are right and everyone
else is wrong?
Because I believe that is the case with these heaters.
But we should be dealing with science here, not what you happen to
believe.
Which is why I tested them and from the results I got I concluded that rathter than there being a fault they were just cheap heaters, perhaps not up to the spec the datasheet might suggest.
Or is it you just have a strange way of asking a
question?
I wanted to know what someone here might expect to get from a 2KW heater, would they expect 2KW of heat or 700W of heat ?
Sounds like a stupid / trolling question then, especially if you
already knew all the answers?
I only klnew because I tested them whereas you just read the lable on the site.
What would you expect ?
Why do you care, you don't listen to anything else people say?
I will if I think it makes sense, which it hasn't.
"Technical Support
Online Query Form: Log a Technical Query
Email:
Telephone: 03447 880088"
I was asking *if* there was a problem so felt 'Logging a technical
query' was most suitable.
Did you log a technical query', you said sales contacted you.
rememeber.
No, I emailed them a technical question.
emailed who ?
Them was a about ants, pretyy good IIRC well at the time.
How are sales going to know
to contact me (and I don't need to remember what I said, because it is
all fact / truth).
Usually from the email address you use to contact CPC/onecall/farnell
Support:
Suggest Feedback / Report A Problem,
Return A Product
Telephone:
03447 11 11 55
But hey, if you don't approve of the way I was helping you ...
you think that is help ?
And you think your responses to any of the help you have been given
(by me or others here) are appropriate I'm guessing.
yuo contact sales they tell yuo their tech people have said what exaclty..
I posted their reply previously. I'm not your wet nurse.
Where is this tech report ?
It will be in reply to you following up what I started on your behalf
by giving them the order details and / or even suggesting they get one
out of stock (if they haven't already) and prove an issue one way on
another. But you have already explained why nothing is going to happen
so ...
Cheers, T i m