On Wed, 22 Nov 2017 09:08:47 -0800 (PST), whisky-dave
wrote:

snip

Well we wouldn't have contacted sales as they'd just say send it back irrespective of the problem whether there was one or not.

Are you intent on being difficult on everything, even when people are
trying to help you?

Telling me to send the items back

I told you to do no such thing. I suggested they may be faulty and you
might raise the issue with the supplier and / or the manufacturer.

when I don't believe anything is worng

What you *believe* is irrelevant (especially considering how many
people have put so much effort into trying to *help* you / understand)
and you were the one raising the whole issue here in the first place
etc, *especially* why it was cutting from 1600 to 700, not zero watts.

isn;t helpful

I think it's all over the top helpful and I suggest 'most people'
would agree.

and then we'd have to close the lab resulting in delayed corses and a back log.

Irrelevant. That's possibly like leaving the same insulation tiles on
other buildings like Grenfell because it will make them colder.

I have also delt with CPC before, when I asked them why their extractor fans at about ~£28 were so much cheaper than the farnell versions about ~£42 or so.

That's a sales, not a safety issue.

They said it was because CPC didn't supply any technical details or any help.

shrug See how much help they 'don't give' if you suggest there could
be a safety issue and therefore a potential threat to life.

I asked them a question without buying the product in question myself
and they replied pretty quickly and willing to take it further?


Tested all 5 heaters and they apparently all have exactly the same 'problem' or 'fault' which to me seems unlikely.

There you go again with you blinkers and denial.

"When you have eliminated the impossible, whatever remains, however
improbable, must be the truth".



I would contact tech support using their on-line form.

And I emailed them using the link for tech support and not expecting
any thanks (luckily).

what link ?

http://cpc.farnell.com/contact-us

there is NO tech suport email link.

What? Are you blind or just trolling?

"Technical Support
Email: "

*That* is the link given for emailing tech support, that's why I used
it! Maybe it confuses you that it isn't
?



"Our technical team have advised that they believed this to be faulty"

Yes believe....

Of course, they haven't had them beck to test them themselves have
they?

Well they have 346 in stock.

OK.

No sign of them withdrawing them as yet.

I'm guessing they haven't had your order number to check that the
person asking for the technical advice has actually bought such from
them etc yet?


The bigger issue is if we are talking a one off or the whole batch
here.

Yes I know, but at least one of them has been passed by our electrical tester bloke so it must be safe to use.

Are you just trolling again?

No stating the facts.

Yes, you are stating 'facts' that are irrelevant to the point. A std
PAT wouldn't test for a (potential) design fault. (I nearly added
'would it' to the end of that but how would you know)?

What sort of 'tests' do you think they
would do that could go any way to justifying your poor understanding
of the entire situation?

The test they legally have to do in order for a product to be considered safe.

Quite. And that test took ~2 hours did it (the time it takes for the
rad to overheat)? They monitored the current for over two hours?


Just tested the 3rd heater with the same 'problem' or is it a 'feature'.

Ok, so, like I suggested right at the beginning, this could well be a
batch problem.

and it might well not be, but a design feature.

Yes, it *might* not be but we don't know yet do we (other than my
opinion and Tech support at CPC etc)?

Do you have any reason to think it is a batch fault ?

Yes (and I'm not going to explain it yet again).



I'll contact customer services as indicated on the site

As I did you mean?

No you went through sales.

Yes, because that *IS* the (email) path for a 'Technical question'.


Support:
Suggest Feedback / Report A Problem,
Return A Product
Telephone:
03447 11 11 55




after I;'ve tested the 5 x 2KW ones maybe I'll check the smaller 1.6KW too

Ok. So you have two different sizes of heater (as you were going on
about the 2kW only being 1.6kW and you didn't know why).

3 or 4 actually.

Ok.

I did know why they are only 1.6KW.

Not at the beginning you didn't or presumably you wouldn't have asked
here?

"So how much power does an oil filled radiator actually use.
But what really surprised me was the power consumption of a radiator
when it was full on, anyone care to guess what it was."




Support:
Suggest Feedback / Report A Problem,
Return A Product
Telephone:
03447 11 11 55

You don't think there is a problem so why are you reporting one?

you're the one that there's a problem.

Eh?

I don't think there is.

But we have already seen just how little you actually understand about
any of this by the amount of time people who do know have spent
correcting and re-explaining it all to you.



Why is it that you continually insist that you are right and everyone
else is wrong?

Because I believe that is the case with these heaters.

But we should be dealing with science here, not what you happen to
believe.

Or is it you just have a strange way of asking a
question?

I wanted to know what someone here might expect to get from a 2KW heater, would they expect 2KW of heat or 700W of heat ?

Sounds like a stupid / trolling question then, especially if you
already knew all the answers?

What would you expect ?

Why do you care, you don't listen to anything else people say?



"Technical Support
Online Query Form: Log a Technical Query
Email:
Telephone: 03447 880088"


I was asking *if* there was a problem so felt 'Logging a technical
query' was most suitable.

Did you log a technical query', you said sales contacted you.
rememeber.

No, I emailed them a technical question. How are sales going to know
to contact me (and I don't need to remember what I said, because it is
all fact / truth).

Support:
Suggest Feedback / Report A Problem,
Return A Product
Telephone:
03447 11 11 55



But hey, if you don't approve of the way I was helping you ...

you think that is help ?

And you think your responses to any of the help you have been given
(by me or others here) are appropriate I'm guessing.

yuo contact sales they tell yuo their tech people have said what exaclty.

I posted their reply previously. I'm not your wet nurse.

Where is this tech report ?

It will be in reply to you following up what I started on your behalf
by giving them the order details and / or even suggesting they get one
out of stock (if they haven't already) and prove an issue one way on
another. But you have already explained why nothing is going to happen
so ...

Cheers, T i m