On Wednesday, 22 November 2017 16:06:31 UTC, T i m wrote:
On Wed, 22 Nov 2017 06:29:44 -0800 (PST), whisky-dave
wrote:

snip

True, I might take one out of action at a time and test it in my office although if I find them all behaving the same the receptionist at CPC might then call it a feature.

I'm not sure what the CPC receptionist has to do with it as the
contact I made was in Sales and they had referenced the Tech dept?

Well we wouldn't have contacted sales as they'd just say send it back irrespective of the problem whether there was one or not.

Are you intent on being difficult on everything, even when people are
trying to help you?

Telling me to send the items back when I don't believe anything is worng isn;t helpful and then we'd have to close the lab resulting in delayed corses and a back log.

I have also delt with CPC before, when I asked them why their extractor fans at about ~£28 were so much cheaper than the farnell versions about ~£42 or so.

They said it was because CPC didn't supply any technical details or any help.




Tested all 5 heaters and they apparently all have exactly the same 'problem' or 'fault' which to me seems unlikely.



I would contact tech support using their on-line form.

And I emailed them using the link for tech support and not expecting
any thanks (luckily).

what link ?

http://cpc.farnell.com/contact-us

there is NO tech suport email link.



"Our technical team have advised that they believed this to be faulty"

Yes believe....

Of course, they haven't had them beck to test them themselves have
they?

Well they have 346 in stock.
No sign of them withdrawing them as yet.




The bigger issue is if we are talking a one off or the whole batch
here.

Yes I know, but at least one of them has been passed by our electrical tester bloke so it must be safe to use.

Are you just trolling again?

No stating the facts.

What sort of 'tests' do you think they
would do that could go any way to justifying your poor understanding
of the entire situation?

The test they legally have to do in order for a product to be considered safe.


Just tested the 3rd heater with the same 'problem' or is it a 'feature'..

Ok, so, like I suggested right at the beginning, this could well be a
batch problem.

and it might well not be, but a design feature.
Do you have any reason to think it is a batch fault ?



I'll contact customer services as indicated on the site

As I did you mean?

No you went through sales.


Support:
Suggest Feedback / Report A Problem,
Return A Product
Telephone:
03447 11 11 55




after I;'ve tested the 5 x 2KW ones maybe I'll check the smaller 1.6KW too

Ok. So you have two different sizes of heater (as you were going on
about the 2kW only being 1.6kW and you didn't know why).

3 or 4 actually.
I did know why they are only 1.6KW.




Support:
Suggest Feedback / Report A Problem,
Return A Product
Telephone:
03447 11 11 55

You don't think there is a problem so why are you reporting one?

you're the one that there's a problem.

I don't think there is.



Why is it that you continually insist that you are right and everyone
else is wrong?

Because I believe that is the case with these heaters.

Or is it you just have a strange way of asking a
question?

I wanted to know what someone here might expect to get from a 2KW heater, would they expect 2KW of heat or 700W of heat ?
What would you expect ?



"Technical Support
Online Query Form: Log a Technical Query
Email:
Telephone: 03447 880088"


I was asking *if* there was a problem so felt 'Logging a technical
query' was most suitable.

Did you log a technical query', you said sales contacted you.
rememeber.

Support:
Suggest Feedback / Report A Problem,
Return A Product
Telephone:
03447 11 11 55



But hey, if you don't approve of the way I was helping you ...

you think that is help ?

yuo contact sales they tell yuo their tech people have said what exaclty.
Where is this tech report ?




Cheers, T i m