On Wed, 22 Nov 2017 06:29:44 -0800 (PST), whisky-dave
wrote:

snip

True, I might take one out of action at a time and test it in my office although if I find them all behaving the same the receptionist at CPC might then call it a feature.

I'm not sure what the CPC receptionist has to do with it as the
contact I made was in Sales and they had referenced the Tech dept?

Well we wouldn't have contacted sales as they'd just say send it back irrespective of the problem whether there was one or not.

Are you intent on being difficult on everything, even when people are
trying to help you?

I would contact tech support using their on-line form.

And I emailed them using the link for tech support and not expecting
any thanks (luckily).


"Our technical team have advised that they believed this to be faulty"

Yes believe....

Of course, they haven't had them beck to test them themselves have
they?


The bigger issue is if we are talking a one off or the whole batch
here.

Yes I know, but at least one of them has been passed by our electrical tester bloke so it must be safe to use.

Are you just trolling again? What sort of 'tests' do you think they
would do that could go any way to justifying your poor understanding
of the entire situation?

Just tested the 3rd heater with the same 'problem' or is it a 'feature'.

Ok, so, like I suggested right at the beginning, this could well be a
batch problem.

I'll contact customer services as indicated on the site

As I did you mean?

after I;'ve tested the 5 x 2KW ones maybe I'll check the smaller 1.6KW too

Ok. So you have two different sizes of heater (as you were going on
about the 2kW only being 1.6kW and you didn't know why).


Support:
Suggest Feedback / Report A Problem,
Return A Product
Telephone:
03447 11 11 55

You don't think there is a problem so why are you reporting one?

Why is it that you continually insist that you are right and everyone
else is wrong? Or is it you just have a strange way of asking a
question?


"Technical Support
Online Query Form: Log a Technical Query
Email:
Telephone: 03447 880088"


I was asking *if* there was a problem so felt 'Logging a technical
query' was most suitable.

But hey, if you don't approve of the way I was helping you ...

Cheers, T i m