On Wednesday, 22 November 2017 11:48:23 UTC, T i m wrote:
On Wed, 22 Nov 2017 03:39:37 -0800 (PST), whisky-dave
wrote:

snip

Once we've finsihed with the heaters then and only then will I tell them to send them back otherwise it'll end up being my job and I really don't want to repackage and send back 10 or more heaters.

Well, what might be a good idea (at some point) for someone to follow
up CPC's suggestion that they could be faulty in case something goes
wrong somewhere and someone gets hurt (even if not at your place)?

True, I might take one out of action at a time and test it in my office although if I find them all behaving the same the receptionist at CPC might then call it a feature.

I'm not sure what the CPC receptionist has to do with it as the
contact I made was in Sales and they had referenced the Tech dept?

Well we wouldn't have contacted sales as they'd just say send it back irrespective of the problem whether there was one or not.

I would contact tech support using their on-line form.



"Our technical team have advised that they believed this to be faulty"

Yes believe....


The bigger issue is if we are talking a one off or the whole batch
here.

Yes I know, but at least one of them has been passed by our electrical tester bloke so it must be safe to use.

Just tested the 3rd heater with the same 'problem' or is it a 'feature'.
I'll contact customer services as indicated on the site after I;'ve tested the 5 x 2KW ones maybe I'll check the smaller 1.6KW too


Support:
Suggest Feedback / Report A Problem,
Return A Product
Telephone:
03447 11 11 55



Cheers, T i m