On Wed, 22 Nov 2017 03:39:37 -0800 (PST), whisky-dave
wrote:

snip

Once we've finsihed with the heaters then and only then will I tell them to send them back otherwise it'll end up being my job and I really don't want to repackage and send back 10 or more heaters.

Well, what might be a good idea (at some point) for someone to follow
up CPC's suggestion that they could be faulty in case something goes
wrong somewhere and someone gets hurt (even if not at your place)?

True, I might take one out of action at a time and test it in my office although if I find them all behaving the same the receptionist at CPC might then call it a feature.

I'm not sure what the CPC receptionist has to do with it as the
contact I made was in Sales and they had referenced the Tech dept?

"Our technical team have advised that they believed this to be faulty"

The bigger issue is if we are talking a one off or the whole batch
here.

Cheers, T i m