"Caecilius" wrote in message
...
My office has just had a power failure (one phase down, so lost power
on one floor). We had low voltage (around 208v according to the UPS)
from 15:00 and finally lost power at 19:30.

This is the third time it's happened the past couple of months. The
office is only open between 8.00 AM and 5.00 PM, and UK power networks
don't seem to want to take action unless there is someone at the
premises.

The last couple of times I've been told that the problem was "a fuse
at the substation" when it was finally resolved (which sounds like a
simplified answer to me). It always seems to occur in the evening,
but no one really cares until the following morning because the street
is mainly offices. Then in the morning all hell breaks loose as
people arrive and find the power out.

I'm generally the person who's reported it the night before as I have
remote monitoring. But UK power networks want to wait until multiple
people have reported it before it appears on their radar.

Has anyone got any thoughts on how to get to the bottom of this
problem? It seems we just go round the same loop each time, and the
underlying problem isn't getting fixed.

It seems like the person at the UK power networks helpline is trying
to be helpful, but is just following a script and doesn't have the
authority to do anything other than put notes on the call log.

Does anyone have any knowledge of how to get the root cause of these
sorts of problems addressed?

If they are any good you wont have to do anything, they will
realise that the fault keeps occurring in the substation and
fix what is causing it to take the fuse out there repeatedly.