"Tim Perry" wrote in message ...
We just had two cable guys come out and they say the cable signal
level is normal. They went ahead and installed an amplifier which
didn't help and made some channels worse, in my opinion. The one guy
said the problem may be outside somewhere but we just had the outside
lines checked and replaced nearly two months ago. Of course, we have
had ongoing problems with this cable since it was installed some 12
years ago. And no, cancelling our service won't help as we get it free
(yes it's legal, we have a contract with them).


humm.... its bad but they say its good but the problem may be "outside" ?

as the cable comes into the house and goes to a splitter. bypass this signal
splitter and run the signal directly to a known good TV. if the signal
becomes clear at this point your problem is inside. if not call the cable
guys again and again and again.... they might become annoyed enough to
actually fix it.


I called the other day to have a maintenance tech come out and check
the lines and they say it could be two weeks before the person shows
up. Those techs don't schedule appointments like the installers do.
Then on top of that, when the maintenance techs do come, they never
let anyone know if they've been here and if the problem is fixed. So
they couldv'e come already and think the problem is fixed when it's
not. It's all very annoying.

One thing I considered is that the last maintenance and line techs
that were out here (two months ago) gave me their work cell phone
numbers, and I'm wondering if I should call them and ask them to help
me out. They had originally given me their numbers because I had been
having trouble getting someone out here, so they said if no one shows
up by a certain time then I should call them and they'd see what's
going on. But that was two months ago for the last problem I had. I
don't know if it would be appropriate to call them and ask for help or
to find out what the hold up is. What do you all think? Should I call
them if I still have trouble this coming week? The one man seemed very
nice and seemed upset that I was receiving such lousy service so he
might be helpful and understanding of my situation.