On 27/08/2016 20:59, Tim+ wrote:


For a planned shut off I would bet that they're legally required to contact
all affected householders, which at a minimum means posting cards through
letterboxes I would have thought. It's what happens here.

What happens if you're out when they call? Do they delay cutting of the
service?


What would happen if they phoned and you were out and you don't have an
answerphone? You would not be informed at all.

Even with an answerphone and an incoming automated message the time
taken for the answerphone to send the outgoing message and the time
taken to issue the 'beep' may be long enough for the automated message
to finish before any recording started.

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