In article , "Dave Plowman (News)"
writes
In article ,
Roger Mills wrote:
Indeed they are. But they operate semi-autonomously, and you can speak
to someone with a Yorkshire accent in Sheffield rather than an Indian
accent in Bangalore!

If you really need a help line that often, find a more reliable service
provider.

With BT you need to use the Help line several times just for one fault.
BTW, the very best customer service I ever had came from a guy with IIRC a
Dutch accent. I'd rather have someone who can help *me* regardless of
their origin.

So would most people but it helps if you can understand what they are
saying over a telephone handset - so yes that's a downside of plusnet.
(For the benefit of thicko that's a joke)
--
bert