In article l.net,
"Dave Liquorice" wrote:

On Mon, 25 Jul 2016 20:44:12 +0100 (BST), Dave Liquorice wrote:

14th July, my phone went dead with no service at all.

What is your phone, can it actually receive a 3 signal? Is there 3
coverage where you are? Do a network scan and see what is out there.
Is it Android? Try Network Signal Info from Kaibits Software, that'll
give you all the gory details.

Forget all that. Just found on the TPO site that if you are without
service since the 14th you need a new SIM. There is an online form to
complete. IIRC it's in the Help section and related to Network
Status.

Dave -- thanks a lot for your advice. Regard all the below as mere chat
-- I'm not asking for further advice!


re What you say above .... yes, my initial version of events was
necessarily abbreviated: in fact I did order, and receive the new 4G
SIM last week.
I then went to the web page to activate it, since the new SIM entails
starting up anew with a new operator (3) -- activate a temporary phone
number, PAC code etc etc.

The Activation web page would not work: "An error has occurred". I
figured this was because I ticked the box that says "Send me a PAC
code": see below[1]. So I tried it again without ticking it. I got the
error message again. Maybe the website is swamped, I thought. Tried
again the next day: consistent 'unknown error'.

So I sent a cry for help via their web page. I immediately got an
automatic reply which bounced me back to the
web-page-which-does-not-work *and closed the enquiry*!

I sent another enquiry, carefully not mentioning the 4G system, and I
have heard nothing since -- this was Saturday/Sunday.


[1] The PAC codes are not available: to quote TPO last week "We still
very much hope our network partner will be able to recover your phone
number, but we now understand that it could take longer than we
initially expected to do this." What the heck does that mean?!?!?!?.

Plus: all of this has happened two weeks *before* it was scheduled to
happen. I smell an almighty cock-up somewhere.

I've now ordered a SIM from Virgin Mobile: I have to give up on TPO:
I've been without a phone -- or help -- for 12 days now (very retro!).

As I said: no further comment from you needed. I was kind of hoping that
you'd reply with "Yes! What the hell *is* happening!" but you're
completely unaware of all this, which makes me feel that the almighty
cock-up applies to me alone ... which in turn implies something else :-(

Thanks
John