On 30/04/16 08:22, alan_m wrote:
On 29/04/2016 21:05, lid wrote:


Neither Everest nor Anglian have entries in checkatrade.com. Are they
afraid of negative feedback, or is there some other reason for their
exclusion?


The MD of checkatrade was on the radio 4 yesterday defending his company
and why complaints from a customer using his service were dealt with in
an unsatisfactory way.

I had some sympathy with the MD in this case in that it was a no win
situation as the customer insisted that he didn't want the building firm
knowing who had complained but the process was to give the building firm
21 days to correct the faults before taking further action. No action
was taken and the high rating for the building firm was maintained.


What put me off from ever using this web site is that the MD agreed with
the statement from a representative of the building industry [I
paraphrase] that the man in the street couldn't judge good or bad
building work and negative comments from customers should be treated
with suspicion.

Surely if the average man in the street cannot judge good workmanship
the good reviews on that site should also be discarded!


That is extremely disturbing. Checkatrade is already biases as their
revenue comes from the people who might get negative reviews. And all
this "give the trade 21 days blah blah" is ********.

We need a site like tripadvisor or amazon reviews, where you can say
what you like, good or bad.