On Monday, February 22, 2016 at 11:07:03 AM UTC-5, wrote:
Hello..I cannot eject the tape. It will not play, rewind either. It is a VERY special home video tape that I don't want to damage. I cannot find any local repair shop to look at it and even SONY says they can't find anyone to repair. Can you help!!
Thank you..

If the tape is important, don't force the basket up or you'll destroy it. Most likely the tape is still loaded around the head. The transport won't allow eject until the position encoder tells the computer that the tape is safely back in the cassette.

If you just want the tape out most TV shops would be able to safely extract the tape. If you want the machine repaired, then your options are limited.. It's been years since we've taken any in for repair. If you can get the tape out, see if you can borrow a machine or find one at a yard sale, then transfer the contents to digital.