On 2/16/2016 12:27 PM, philo wrote:
On 02/16/2016 11:57 AM, Muggles wrote:


He then told me the truth and said he was only allowed to spend so much
money a day and he'd get reprimanded if he signed for bills over $300.

We then worked out an agreement where every bill I submitted would be
under $300 so I'd usually have him sign two separate work orders...each
with a different date!

Goes to show ... we often don't know why people say the things they say,
so it might be worth offering them a little bit of understanding and
patience so we can understand where they're coming from.




Because I was willing to work with my customer, he was happy and I kept
the account...and better still...I did not have to try to lower my bills.

Had I consulted my supervisor for advise we would have just ****ed the
guy off and lost the account.

Exactly. Wise on your part.

--
Maggie