First i dont have a smart phone and really dont want one.

i have kept verizon all these years because directory assistance worked great.....

untill recently. they have tried to automate it. making it nearly useless.

i complained at a verizon store the manager said and I quote. that service is provided by a contractor and verizon has no control over it..... yeah sure. I pay 2 bucks per 411 call so why make it unusable?


I asked the idiot store manager for a verizon CEOs complaint contact number. the gal said there isnt one.

the gal added if you want to complain futher contact your congressman...

so i am shopping for a new cell phone provider. or a paid 411 service that has humans and really works