"Frank" "frank wrote in message
...
Last time she needed assistance because Comcast wanted to know serial
numbers on my DVR so I had to go down to the basement family room, back to
the 2nd floor with the wrong number and back again to get the correct one.

I was being pretty profane and guy told me that he was not using profanity
and I should not either.

I asked him if he would ask his 75 year old grandfather to go up and down
two flights of stairs twice to get a serial number on a device that
Comcast installed but had no record. I told him I was cussing because
Comcast was so stupid and his grandfather would have cussed him too.

So you are admitting that you are so stupid that you could not copy down
the serial number of the DVR and you expected Comcast to keep up with it.

I think that you are lucky that Comcast did not just hang up on you when you
started with the profanites.