On 10/21/2015 3:54 PM, tomwalz wrote:
We sell Triton tools and would be happy to help you. We have three
people answering the phone from 8 - 4 West Coast time. We use email,
instant messaging and we have our 800 number in big print on our home
page. www.carbideprocessors.com

It sounds as though you have been taken care of for now. If anything
else comes up feel free to call us at 800 346-8274.

Tom

Thank you Tom. As long as Triton has been around, 10+ years here in the
USA, I thought there should have been more places to get the parts.
I certainly keep you in mind.







On Tuesday, October 20, 2015 at 11:39:11 AM UTC-7, Leon wrote:
Well I have decided to order a new speed controller for my Triton
router. Unfortunately doing so is done through a web site that
offers no means of communications other than e-mail. The web site
has locked me out using my user name and trying to re register
indicates that my user name is already in use. Applying to reset
the password results in no response via e-mail.

Frustrated I go to the DeWalt site to look for a new router. ****!
Click the tools tab, click the power tools tab and I have a choice
of 8 different power tools. No routers listed. Putting "router"
into the search box reveals 78 hits with protective glasses being
at the top of the list, followed by 7 pages to sort through. I'm
done.

I go to the Triton tools web site and call the first telephone
number that I come to. I explain the problem that I am having with
their "third party" replacement part web site and the guy is very
understanding and promises to call me back in a few minutes.

He does call me back in a few minutes, offers to take my order
right then and there and offers me a 50% discount on the
replacement part. That cut the delivered price from Seattle to
Houston to $44.00 instead of the previously quoted $80+.

I think the parts will be shipped tomorrow. ;~)