DerbyDad03 wrote in
:


The problem with email communication is that it's often hard to put
all of the required info in an email and make it perfectly clear. If
you include too much information, you can often tell by the response
that they either didn't read it in it's entirety or they didn't
understand it. That's when you get into a back and forth email
exchange that tends to take a long time.

*snip*

That's why I love e-mailing Bachmann Trains' Customer Service. The lady
who answers their e-mail reads the whole e-mail, shows she understood it,
and sends a timely reply.

Puckdropper
--
Make it to fit, don't make it fit.