"Leon" lcb11211@swbelldotnet wrote in message
...
Well I have decided to order a new speed controller for my Triton router.
Unfortunately doing so is done through a web site that offers no means of
communications other than e-mail. The web site has locked me out using my
user name and trying to re register indicates that my user name is already
in use. Applying to reset the password results in no response via e-mail.

Frustrated I go to the DeWalt site to look for a new router.
****!
Click the tools tab, click the power tools tab and I have a choice of 8
different power tools. No routers listed. Putting "router" into the
search box reveals 78 hits with protective glasses being at the top of the
list, followed by 7 pages to sort through. I'm done.

I go to the Triton tools web site and call the first telephone number that
I come to. I explain the problem that I am having with their "third
party" replacement part web site and the guy is very understanding and
promises to call me back in a few minutes.

He does call me back in a few minutes, offers to take my order right then
and there and offers me a 50% discount on the replacement part.
That cut the delivered price from Seattle to Houston to $44.00 instead of
the previously quoted $80+.

I think the parts will be shipped tomorrow. ;~)


Tenacity, plus southern charm and bull**** will get the job done. ;-)