On 10/20/2015 4:50 PM, woodchucker wrote:
On 10/20/2015 3:40 PM, John Doe wrote:
Leon lcb11211@swbelldotnet wrote:

Well I have decided to order a new speed controller for my Triton
router.

What model and part number

Router TRC001 Speed Control TRA027



Unfortunately doing so is done through a web site that offers no means
of communications other than e-mail.

Email is better than telephone for serious communication.

Not in my experience. These people leave a lot out in their e-mails.
They in fact told me to buy the wrong part. They did not think to ask
if I was in the US, they are, and pointed me towards a 230 volt
controller. AND they had the model number and serial number.




The web site has locked me out using my user name and trying to re
register indicates that my user name is already in use.

In other words, you forgot your password. You should keep all that stuff
in a text file.

No, in fact I did not forget my password. I use Roboform and it records
all passwords as I enter them and saves them to auto fill when I visit
again. PLUS I use the same password for all of these type sites.




REALLYYYYYY that's real secure.
I would use a password safe like passkeeper.

Roboform for 10+ years.



Applying to reset the password results in no response via e-mail.

Look in your "Junk" folder.

Nope, they are at best slow to respond by e-mail, if they actually do
respond. Not even Triton was able to get this straightened out. They
could not get in to the site either. they hand wrote the order and
phoned it in to the third party.



Which website are you talking about?



http://www.toolsparesonline.com/ Located in Seattle