Leon lcb11211@swbelldotnet wrote:

Well I have decided to order a new speed controller for my Triton
router.

What model and part number?

Unfortunately doing so is done through a web site that offers no means
of communications other than e-mail.

Email is better than telephone for serious communication.

The web site has locked me out using my user name and trying to re
register indicates that my user name is already in use.

In other words, you forgot your password. You should keep all that stuff
in a text file.

Applying to reset the password results in no response via e-mail.

Look in your "Junk" folder.

Which website are you talking about?

--





Frustrated I go to the DeWalt site to look for a new router.
****!
Click the tools tab, click the power tools tab and I have a choice of 8
different power tools. No routers listed. Putting "router" into the
search box reveals 78 hits with protective glasses being at the top of
the list, followed by 7 pages to sort through. I'm done.

I go to the Triton tools web site and call the first telephone number
that I come to. I explain the problem that I am having with their
"third party" replacement part web site and the guy is very
understanding and promises to call me back in a few minutes.

He does call me back in a few minutes, offers to take my order right
then and there and offers me a 50% discount on the replacement part.
That cut the delivered price from Seattle to Houston to $44.00 instead
of the previously quoted $80+.

I think the parts will be shipped tomorrow. ;~)