On 9/24/2015 2:40 PM, Muggles wrote:

As a customer, I could care less about how many silly awards your
car company has won. There are all sorts of awards essentially designed
so EVERYONE wins something! Tell me something specific about *this*
vehicle. Something in which *I* have expressed an interest...

Sounds reasonable to me! I've come across salesman who could sell, but
it wasn't because they really knew anything about their product.

Smoke and mirrors. Ego stroking. etc.

If you think carefully about what you are doing and what they are
saying, it's relatively easy to see the "curtain" hiding Oz.

I can understand a shoe salesman not knowing much about the
shoes he/she sells (what is there to know besides price, size,
etc?). But, something as big, complex and expensive as a
motor vehicle seems to justify knowing more than the number
of *wheels* it has! ("Um, I'll have to get back to you on
that... Hey, Jim... do you know how many wheels are on
this vehicle? I've got a customer who wants to know...")