On 9/19/2015 8:29 AM, Jeff Wisnia wrote:
bob haller wrote:
I have been a AAA memberfor 40 years. I have always been pleased by their
service etc till now..........

i called them twice about some title issues when thinking about replacingmy
one van....

wait time on hold both times overa hour and a half..... finally got my
questions answered by stopping by one of their stores for lack of a better
term. one time they never answered when i finally gave up .

I complained loudly about the rotten service. was told all the AAAsare now
owned and managed from california. where they consolidated all their
telephone call centers. unfortunately they arent able to answer calls from
pennsylvania in a timely fashion. they are attempting to move their phone
help back to pennsylvania

what is wrong with america? service is non existent, college grads in suits
give the orders how to cut costs while they enjoy all the perks.

in triple aaas case a rep promised me someone would call me back.

not only did they never call me back they tell me theres no way to complain.....

no address no phone number andmany levels you cant get thru to complain


I've been a AAA member for more years than I can remember, but I was shocked,
shocked to discover that they wouldn't tow my disabled car (transmission
failure) from my driveway to a used car place three miles away willing to pay
me an acceptable price for it.

Why? Because I'd taken off the license plates to transfer them to a car I'd
just bought from a dealer to replace the disabled one.

Had I known that in advance I would have had the car towed by AAA before I took
off the plates and transferred them and the registration to the new car.

Yes, I probably could have "borrowed" the plate from my new car and put it on
the disabled one long enough for AAA to tow it, but I'm still trying to live as
much as possible by the rule, "There is no right way to do the wrong thing."

So, I paid a private towing company a hundred bucks to put it on a flat bed and
take it to the used car place for me.

We carry towing coverage on our auto insurance. It's a small fee -- used
to be something like $3/6 mos -- I think it is double that, now. Only
used it once so I'm "behind" if you want to count that sort of thing.

OTOH, when I needed it, I just handed the receipt to my local agent and
he wrote out a check, on the spot.